7 Trends for the Future of IT Service Management

Service Management is constantly evolving as business pressures and ITSM tools develop. In the age of digital transformation, there is even greater pressure on IT service management to deliver the expert service required to keep an enterprise running smoothly, whilst also implementing and exploring new, innovative trends.  As one of the most diverse areas within enterprise, there is, naturally, a broad range of areas for investment within the Service Management space to drive efficiency in processes, collaboration, security, incident response, change approvals, knowledge configuration, silo dismantling, the list goes on.  With budgets limited and resources already spread thin, here are some of…