The Problem with Digital Transformation in Service Management

Despite being a delightfully cringe-worthy buzzword that every Silicon Valley wannabe entrepreneur seems obsessed with dropping at any networking event, there is no escaping the necessity of Digital Transformation for companies looking to remain competitive.  However, a recent Forbes Insight revealed that 75% of IT executives believe that the current imbalance of the desire for new product development and initiatives and the reality of time money and resources mainly going to maintenance and management is affecting their company’s competitiveness.  The Fourth Industrial Revolution – The Digital Age  Business has been transitioning into a predominantly digital realm for some time now and with robotics and AI a key desire for growth and innovation in…