Does email bankruptcy make you more productive?

It’s a popular last resort for many entrepreneurs and business leaders, but why has the drastic measure of email bankruptcy become so prevalent in modern business?  Email bankruptcy is the act of purging your existing unread email “debts” and starting from scratch, i.e. deleting every email you’ve not read and starting from inbox zero.   Clearly an act reserved only for the unruliest of demanding inboxes, this form of bankruptcy is employed by innovative executives and leaders from market-leading brands, including HootSuite’s Founder, Ryan Holmes.  With more studies and stories highlighting how much email has taken over the working world – such as the recent French law protecting workers’ rights to ignore emails outside of work – is email bankruptcy a viable option for…

The Problem with Digital Transformation in Service Management

Despite being a delightfully cringe-worthy buzzword that every Silicon Valley wannabe entrepreneur seems obsessed with dropping at any networking event, there is no escaping the necessity of Digital Transformation for companies looking to remain competitive.  However, a recent Forbes Insight revealed that 75% of IT executives believe that the current imbalance of the desire for new product development and initiatives and the reality of time money and resources mainly going to maintenance and management is affecting their company’s competitiveness.  The Fourth Industrial Revolution – The Digital Age  Business has been transitioning into a predominantly digital realm for some time now and with robotics and AI a key desire for growth and innovation in…

The Duplication Predicament

How many times has this happened to you?  You see an email about a task that needs completing. It seems urgent so being the savvy team player you are, you drop what you’re doing to get right on it. You do your research, source your resources, draft your files, plan the delivery, contact the relevant people, everything you need to do to boss this task.  You’re about 80% through dominating this job, feeling very efficient and slightly smug and then you see this:  “Don’t worry about project X, Terry’s already done it – didn’t you see the message? Thanks though.”  Turns out that the first email you saw was sent to…

7 Trends for the Future of IT Service Management

Service Management is constantly evolving as business pressures and ITSM tools develop. In the age of digital transformation, there is even greater pressure on IT service management to deliver the expert service required to keep an enterprise running smoothly, whilst also implementing and exploring new, innovative trends.  As one of the most diverse areas within enterprise, there is, naturally, a broad range of areas for investment within the Service Management space to drive efficiency in processes, collaboration, security, incident response, change approvals, knowledge configuration, silo dismantling, the list goes on.  With budgets limited and resources already spread thin, here are some of…

Automation vs AI

Two words that are guaranteed to win in buzzword bingo, automation and AI are key phrases you'll hear at any business conference you may be forced to attend. With the growth of home voice assistants and smart technology in our consumer lives, we have also seen a rise in the application of automation and AI throughout business and various plans for future deployment.  Digital transformation (another buzzword bingo trump card) is reshaping how we utilise technological innovations in both our work and our consumer lives much simpler to improve productivity, enhance processes and engage customer experience. However, these words have become seemingly…

How much does poor incident management cost?

$8,662 per minute. That is the average cost of unplanned downtime according to a new survey. The stakes and costs are high when it comes to business impact and a fast response is critical. According to the research, the average time to assemble an incident response team in 27 minutes. That means businesses can spend upwards of $233,874 on an incident before IT teams even start investigating the issue.  Security, reputation and revenue are all at risk; how can large enterprises ensure costs are kept low and response is swift during an incident?  Incidents happen, in fact they are unavoidable in today’s…