Automation vs AI

Two words that are guaranteed to win in buzzword bingo, automation and AI are key phrases you'll hear at any business conference you may be forced to attend. With the growth of home voice assistants and smart technology in our consumer lives, we have also seen a rise in the application of automation and AI throughout business and various plans for future deployment.  Digital transformation (another buzzword bingo trump card) is reshaping how we utilise technological innovations in both our work and our consumer lives much simpler to improve productivity, enhance processes and engage customer experience. However, these words have become seemingly…