The Duplication Predicament

How many times has this happened to you?  You see an email about a task that needs completing. It seems urgent so being the savvy team player you are, you drop what you’re doing to get right on it. You do your research, source your resources, draft your files, plan the delivery, contact the relevant people, everything you need to do to boss this task.  You’re about 80% through dominating this job, feeling very efficient and slightly smug and then you see this:  “Don’t worry about project X, Terry’s already done it – didn’t you see the message? Thanks though.”  Turns out that the first email you saw was sent to…

How much does poor incident management cost?

$8,662 per minute. That is the average cost of unplanned downtime according to a new survey. The stakes and costs are high when it comes to business impact and a fast response is critical. According to the research, the average time to assemble an incident response team in 27 minutes. That means businesses can spend upwards of $233,874 on an incident before IT teams even start investigating the issue.  Security, reputation and revenue are all at risk; how can large enterprises ensure costs are kept low and response is swift during an incident?  Incidents happen, in fact they are unavoidable in today’s…