Does email bankruptcy make you more productive?

It’s a popular last resort for many entrepreneurs and business leaders, but why has the drastic measure of email bankruptcy become so prevalent in modern business?  Email bankruptcy is the act of purging your existing unread email “debts” and starting from scratch, i.e. deleting every email you’ve not read and starting from inbox zero.   Clearly an act reserved only for the unruliest of demanding inboxes, this form of bankruptcy is employed by innovative executives and leaders from market-leading brands, including HootSuite’s Founder, Ryan Holmes.  With more studies and stories highlighting how much email has taken over the working world – such as the recent French law protecting workers’ rights to ignore emails outside of work – is email bankruptcy a viable option for…

The Problem with Digital Transformation in Service Management

Despite being a delightfully cringe-worthy buzzword that every Silicon Valley wannabe entrepreneur seems obsessed with dropping at any networking event, there is no escaping the necessity of Digital Transformation for companies looking to remain competitive.  However, a recent Forbes Insight revealed that 75% of IT executives believe that the current imbalance of the desire for new product development and initiatives and the reality of time money and resources mainly going to maintenance and management is affecting their company’s competitiveness.  The Fourth Industrial Revolution – The Digital Age  Business has been transitioning into a predominantly digital realm for some time now and with robotics and AI a key desire for growth and innovation in…

How much does poor incident management cost?

$8,662 per minute. That is the average cost of unplanned downtime according to a new survey. The stakes and costs are high when it comes to business impact and a fast response is critical. According to the research, the average time to assemble an incident response team in 27 minutes. That means businesses can spend upwards of $233,874 on an incident before IT teams even start investigating the issue.  Security, reputation and revenue are all at risk; how can large enterprises ensure costs are kept low and response is swift during an incident?  Incidents happen, in fact they are unavoidable in today’s…