The Problem with Digital Transformation in Service Management

Despite being a delightfully cringe-worthy buzzword that every Silicon Valley wannabe entrepreneur seems obsessed with dropping at any networking event, there is no escaping the necessity of Digital Transformation for companies looking to remain competitive.  However, a recent Forbes Insight revealed that 75% of IT executives believe that the current imbalance of the desire for new product development and initiatives and the reality of time money and resources mainly going to maintenance and management is affecting their company’s competitiveness.  The Fourth Industrial Revolution – The Digital Age  Business has been transitioning into a predominantly digital realm for some time now and with robotics and AI a key desire for growth and innovation in…

7 Trends for the Future of IT Service Management

Service Management is constantly evolving as business pressures and ITSM tools develop. In the age of digital transformation, there is even greater pressure on IT service management to deliver the expert service required to keep an enterprise running smoothly, whilst also implementing and exploring new, innovative trends.  As one of the most diverse areas within enterprise, there is, naturally, a broad range of areas for investment within the Service Management space to drive efficiency in processes, collaboration, security, incident response, change approvals, knowledge configuration, silo dismantling, the list goes on.  With budgets limited and resources already spread thin, here are some of…

How much does poor incident management cost?

$8,662 per minute. That is the average cost of unplanned downtime according to a new survey. The stakes and costs are high when it comes to business impact and a fast response is critical. According to the research, the average time to assemble an incident response team in 27 minutes. That means businesses can spend upwards of $233,874 on an incident before IT teams even start investigating the issue.  Security, reputation and revenue are all at risk; how can large enterprises ensure costs are kept low and response is swift during an incident?  Incidents happen, in fact they are unavoidable in today’s…